Next CX Summit

Putting your customers at the heart of your business is the golden rule of customer centricity. Creating a positive and memorable customer experience is a decisive differentiating factor in competitive markets. Where Customer Experience and Customer Satisfaction were once considered liberal or even altruistic, its economic impact has clearly proved it indispensable, today. Today's CX strategy requires a deep understanding of customer expectations and perceptions and aligning all facets of the business to drive an inside-out approach to customer experience.
The Next CX Summit is a journey into CX excellence where we explore the practices, trends and technologies shaping the NEXT in customer experience. Packed with a versatile format consisting of keynotes, case studies, panel discussions, one to one interactions and solution showcase, the event's objective is to simplify and help assimilate the best in customer experience management.
Presented by experts, attended by Marketing, CX & Tech leaders and showcased by solutions providers, this conference will bring together information, experience and options. Through this platform, we aim to provide CX leaders with actionable takeaways to structure a robust strategy to prioritize & integrate CX.


    Technologies key to digitization of varied functions & industries discussed in engaging & dynamic formats of the agenda
    Proven enterprise & digital leaders share use cases and tested experience for better understanding of the pros & cons
    Plenty of interaction windows through the event with chat function, polling, Q&A sessions, speaker meets and private discussion rooms.
    Explore and choose from series of tech options for your business; discuss one to one with solution providers to understand its applications for your requirements
    Connect with, hear from and discuss with your peers from the industries across India; this will help you understand and takeaway how other organisations are leveraging technologies for desires business outcomes
    Exclusive access to all conference videos will be available to registered attendees for 30 days post the event.

"B2B organizations with digital commerce offerings will see 30% more revenue and a 20% reduction in costs, than their peers without digital commerce sites"

*As per Gartner Research

Why Attend


Learn about the latest technologies, solutions and applications available to build the digital CX strategy for your business


Hear from experts and discuss with peers about optimizing tech deployment to scale performance and share best practices


Meet with suppliers and discover versatile solutions to evaluate the right technologies for your requirement


Gathering from industry insights, expert opinions & solution options, chart you CX strategy with applicable takeaways and ready-to- integrate solutions for your business

Who Attends


  • CMO
  • CDO
  • CTO
  • CIO
  • Head of Customer Experience
  • Head of Customer Relations
  • Head of Customer Loyalty
  • Head of Customer Insights
  • Head of Digital
  • Head of Product Development
  • Head of Innovation


icon BFSI
icon e-Commerce
icon Hospitality
icon FinTech
icon Retail
icon Hospitals

icon Manufacturing
icon Transport
icon Logistics
icon EdTech


Mayank Gupta


Strategy - Flipkart

Santhakumaran Athmalingam


CX Expert-Asia

Bindiya Bhat

Director Category Management-


Ajay Nambiar

COO and CSO-

M3M PYP India

Dhanraj Kamdar

CEO - Customer Service

Central Star Gujarat

Mohit Mathur

VP Business Excellence and CX -


Sharathee Ghosh

Senior Executive Vice President - Customer Experience Centre & Virtual Relationship Management

Kotak Mahindra Bank

Ankur Agrawal

Customer Experience Expert

Leading American Bank

Anuradha Singh

Chief – Customer Experience and Operations (Retail)

Big Bazaar

Harshit Desai

Experience Evangelist & Ex-Head - Customer Experience, Alliances (Partnerships) & Automation

Aditya Birla Finance

Ramya Lakshmi N

Principal product Manager

Consumer Products
Swiggy Instamart

Keerthi Vivek Muniappan

CX Advisory Expert


Vashima Goel

India head Perfect Order Experience


"In 2019, 25% of all customer interactions were automated through AI and machine learning. With 90% of companies now planning to deploy AI within 3 years, this number is expected to grow to 40% by 2023."

*As per Gartner Research

Next CX


Next CX attendees are tech leaders, marketing & CX heads pivotal to the decision making of their organisation's CX strategy. They are interested audience looking to assimilate, explore and enhance their digital capabilities.  Align your CX solutions & services with their enterprise requirements and talk to an engaged crowd of decision makers.
  • Brand
  • Connect
  • Showcase
  • Meetings
Be featured among the CX Solutions available for the Indian market and highlight the USP of your product
The attending delegates are already keen on enhancing their CX tech stack. This cuts your chase to the right connections
A slot in the agenda is always the right decision to seize the attention and harness the requirements of prospects
One to one meetings with qualified buyers with vetted needs, to shorten your sales cycle
We have a flexible range of packages available for our online events to suit a variety of budgets and ROI requirements.
Next CX Summit 2021

Organized By


NetNex Global The Next CX Conference is operated and owned by NetNex Global Private Limited, an India registered company specialising in integrated marketing and event solutions.

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